Adding Technical Alert

Technical alerts can be configured for humidity, battery, and communication status technical streams. Alerts are triggered when these streams exceed or fall below the defined thresholds.

Key Information

• Applicable Devices:

  • Wavelet Ex: Only battery alert and communication status.

  • Wavelet 4R: All the technical alerts are applicable.

  • Wavelet V2: All the technical alerts are applicable.

• Account-Wide Alerts: Alerts apply to all devices in the Account.

• Recommended Alerts:

  • At a minimum, configure alerts for humidity and battery.

  • Set multiple thresholds to indicate maintenance needs, e.g., one alert to schedule maintenance and another for immediate action.

• Alert Timing:

  • Alerts are sent according to the device’s reporting profile, not immediately when a threshold is crossed. Alerts include a timestamp showing when the event occurred.

Prerequisite

• Voice Alerts:

  • Voice alerts are a billable add-on. Contact support to confirm activation for your Account.

Steps to Add a Technical Alert

1. Navigate to Technical Alerts:

• In the left pane, click Account Management.

• Select the Technical Alerts tab.

2. Create a New Alert:

• Click + Add. The Create Technical Alert window opens.

3. Configure the Technical Alert:

• Recipient Group:

  • Select a recipient group. All members of the group will receive the alert.

  • Note: Define the user group first, as described in Adding a User Group.

• Alert Type:

  • Choose the type of alert: Email, SMS, Email & SMS, or Voice.

4. Set Thresholds:

• Communication Status Threshold:

  • Check the box to enable the alert.

  • Choose to trigger the alert for Delayed or Interrupted communication beyond the configured threshold.

  • Note: Device-specific thresholds for Delayed and Interrupted Transmission are configured as part of the Device Reporting Profile.

• Internal Humidity Threshold:

  • Check the box to enable the alert.

  • Use the slider to set the upper threshold (default: 80%). Alerts will be sent when internal humidity exceeds this value.

• Internal Battery Threshold:

  • Check the box to enable the alert.

  • Use the slider to set the lower threshold (default: 20%, recommended: 30%). Alerts will be sent when the battery level falls below this value.

• Power Source Switch:

  • Check the box to enable alerts for power source changes.

5. Submit the Configuration:

• Click Submit to save the technical alert.